Freshservice

8 x 8 Phone System (Global Users)

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Reception 1

• Reception software - FrontDesk

8x8 Troubleshooting 1

• 8x8 Desktop Client - Troubleshooting Issues

Agile (All Users)

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Creating Parts 5

• Agile - Create a Designed Part
• Agile - Create a 3rd Party Manufacturers Part
• Agile - Create an Assembly Part
• Agile - Create a Software Part
• Agile - Create a Spare Part

Data Security Protection 10

• Agile - Security Protection of Agile Content
• Agile - Security Protection for Creators of Parts and Documents
• Agile - Restricting Document Access Using User Groups
• Agile - Security Protection on a PCB Assembly
• Agile - New starters, Assigning Permissions and Roles in Agile

See all 10 articles

Getting Started With Agile 6

• Agile - Overview of the User Interface
• Agile - First Use Quick Guide
• Agile - Training Pack - Creating Parts and Assemblies
• Agile - Introduction - Full
• Agile - Moderator Access & Training

See all 6 articles

General Guides 15

• Agile - Manufacturers and Manufacturer Part Numbers
• Agile - Abandoning a Change Note
• Agile - Change Notes - Inviting a Group for Approval
• Agile - Changing File Server
• Agile - Creating and Modifying Documents

See all 15 articles

Importing Parts, BOMs and Documents 5

• Agile - Importing Parts and BOMs
• Agile - Importing a BOM
• Agile - Import - Data Load Guide
• Agile Import - Data Load Template
• Agile - Import Legacy Parts to the Preliminary Lifecycle State

Bar Hill Estates Team (UK Users)

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Office Spaces and Hot desking 8

• Smartway2 - Booking a room in the Outlook calendar
• Smartway2 - Booking a room using the Mobile App
• Smartway2 - Booking a room at the door
• SmartWay2 - Booking a hot desk in the Mobile App
• SmartWay2 - Booking a hot desk in the Outlook Calendar

See all 8 articles

Brother VPN (All Users)

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IT Technical Support (Brother VPN) 0

Camera/Microphone (All Users)

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Troubleshooting 5

• Microphone/Camera Turned Off
• Sound/Audio Issues - Teams & General
• Problems with Audio/Sound/Microphone dropping connection, headset not detected
• Webcam/camera issues on Dell Laptops
• Webcam/camera not working on laptop, black screen

Connecting to the Domino Network (All Users)

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Network Drives 5

• Network Drives - Mapping a Network Drive
• How to restore/recover a deleted file or folder
• Accessing Network Drives/Folders via VPN
• Requesting Access to a Network Drive/Folder
• Unable to access Network Drives/Folders

Network Password Reset 2

• Setting up Self Service for Remote Password Resets
• Remotely Resetting your Password

Routers and Modems 1

• TP-Link MiFi Dongle M7000

VPN 3

• VPN - Installing Cisco AnyConnect VPN
• VPN - Connecting Cisco AnyConnect VPN
• VPN Connection Errors

Wireless Connection 2

• Wireless - Connecting to Domino_Guest
• Issues with WiFi Disconnecting

Domino Academy

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Academy FAQs 1

• Domino Academy FAQs

Endpoint Management

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Admin by Request 1

• Admin by Request - Issue a Break Glass Account

OSDCloud 1

• OSDCLoud

Domino Software 1

• Domino Service Key Installation for Windows 11

Getting Started with FreshService

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Requests 1

• Requests - Raising a new Service Request

Tickets/Incidents 2

• Incidents - Raising a new Incident
• Changing language in FreshService

Office 365 (All Users)

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Lists 1

• Microsoft Lists

Microsoft O365 11

• Installing Office365
• Accessing Office365 via a web browser
• Changing my Profile Photo for Office 365
• Office 365 - Repairing Microsoft Office
• Office desktop apps - Unable to sign in / product activation

See all 11 articles

OneDrive 11

• OneDrive / Sharepoint partial zip file download - May 2021
• Adding Shared Folder shortcuts to Microsoft OneDrive
• OneDrive Sync Issues
• OneDrive - Displays Error Code 0x8004de40!
• OneDrive is full

See all 11 articles

Outlook 20

• Outlook - Backing up/Exporting Emails to a file
• Outlook Invalid XML Error
• How to Add a Mailbox to Outlook
• Outlook - Approvals Open in Browser
• Office 365 - Adding a Room to your Calendar list

See all 20 articles

Power BI 1

• Power BI Licensing - Reports and Dashboards

Teams 8

• Presenting at Teams Meetings
• Teams - Uninstall and Reinstall
• Teams - Sync Issues
• Teams icon not appearing in Outlook (add-in)
• Teams - Disappearing history/activity/chats

See all 8 articles

Visio 2

• Visio - Requesting access to Visio
• Visio - Downloading Visio

Oracle (All Users)

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Buy Domino 2

• BuyDomino registration steps for UK DST store
• BuyDomino registration steps for UK OPS store

Oracle Data Loads 0

Oracle Discoverer 3

• Oracle Discoverer User Login
• Oracle Discoverer Certificate Error
• Oracle Discoverer in Microsoft Edge - Java Security

Oracle Functional Setup 5

• Oracle connections direct, without VPN
• Java Security Error in Oracle
• Oracle not loading via Microsoft Edge browser - Java message
• Oracle iProcurement - Popup Blocker in Microsoft Edge
• Oracle - Downloads not appearing

Oracle Production 5

• Oracle - New User Login
• Upgrade from Java 6 to Java 8
• Oracle WebADI Template Creation - Excel Security Alert
• Downgrade Java 8 from latest build
• Changing Oracle approver (Vacation Rules)

Salesforce (All Users)

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Salesforce 1

• Salesforce Login - MFA Multi-Factor Authentication

ServiceMax 2

• ServiceMax - Empolis/Service Express Access (User Authentication Steps)
• ServiceMax - Go App - Logging On

Security (Anti-virus, Anti-Malware and Phishing) (All Users)

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Phishing & Account Breaches 2

• How to report a phishing email
• Reporting a Typo-squat/Spoofed Domain for Takedown

Software Tools (All Users)

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Software Tools (not managed by IT) 10

• DataLoad software
• DG Assistant Software
• Concur software
• Accessing Domino's Jira, Confluence and Atlas site
• Minitab - install and license configuration

See all 10 articles

DELL Software 1

• SupportAssist Installer failed

Xensam - Asset Management 7

• Xensam - (Europe Only) Windows Installation Guide
• Xensam - (North America Only) Windows Installation Guide
• Xensam - (Asia only) Windows Installation Guide
• Troubleshooting Xensam Xearch
• Changing the details and status of a System

See all 7 articles

AdminByRequest - Privilege Management 1

• Admin by Request - Windows Installation Guide

Windows OS (All Users)

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Windows OS 8

• Microsoft Edge browser to access Oracle and payslips (ADP Freedom)
• PDFs not displaying/opening in Google Chrome
• Windows File Explorer Issues
• How to restore/recover a deleted or overwritten file
• Updating your Default Sharepoint Homepage (Edge)

See all 8 articles

Dom Chatbot Documents

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Dom Chatbot IT Documentation 22

• Room Support: Bar Hill Minto Room
• Anning Room
• Babbage Room
• Celsius
• Curie

See all 22 articles