If you’re experiencing issues with Microsoft Teams where the window seems locked to a single screen and cannot be dragged, there are a few potential solutions you can try:
Reinstall WebView2:
Some users have reported that reinstalling WebView2 resolved this issue. You can do this by following these steps:
- Quit Microsoft Teams (i.e. don't just close the window, but exit the application from the hidden icons tray in bottom right corner of task bar)
- Reinstall WebView2 (Windows 11 users: This is available in the Company Portal; Windows 10: you can find the latest version here).
- Restart Teams and check if the problem persists
Check Window Size and Monitor Position:
- Ensure that the Teams window is not maximized. If it is, restore it to its previous size before attempting to drag it to a different screen.
- Verify that your monitors are correctly positioned in your display settings
Clear Teams App Cache and Cookies (for drag-and-drop issues):
If you’re also experiencing issues with drag-and-drop functionality, try clearing the Teams app cache and cookies:
- If Teams is running, right-click the Teams icon in the dock and select “Quit” (or press Command (⌘)-Q).
- Restart Teams and check if the problem persists