When IT stops performing as it should, be it software encountering errors or the machine itself begins to malfunction or under perform, we define this as an incident. While these are very broad examples the main principal remains the same; if something has gone wrong it should be raised as an incident.
If you need additional access, new hardware or any other features enabled or added this should be raised as a Service Request, a guide for raising these can be found here: Raising a Service Request
Open your web browser of choice and navigate to: https://freshservice.domino-printing.com/support/home
Left click on the Raise a New Ticket option in the centre of the screen.
When the new incident form loads start by summarising what has gone wrong in the Subject field, once you are happy with your summary left click on the Description
field. This will allow FreshService to identify any Solutions that may help you resolve your issue and display them on the right, as you can see below:
If the solutions presented do not resolve your issue, please continue by completing the essential fields with the relevant information, please provide as detailed a description of the issue as possible in the Description field.
If you have any screenshots or wish to attach any documents relating to or experiencing the issues you're reporting, please attach them to the incident via the link below the Description.
Once you are happy you have completed the form with as much detail as possible, click Submit, completing the raising of your incident.