When attempting to sign in to OneDrive account on the desktop, you get an OneDrive error code 0x8804de40, which shows "There was a problem connecting to OneDrive".
How to Fix OneDrive Error Code 0x8004de40 in Windows 10?
Actually, the "There was a problem connecting to OneDrive 0x8004de40" error indicates that the OneDrive app is facing some connectivity issues. If your OneDrive app displays this error, you should check and change some settings of the internet.
If you are facing this error code, don't be panic. Here, we will explain 5 different ways to help you get this issue fixed.
Option 1. Check Your Internet Connection
According to Microsoft, the error code 0x8004de40 that shows "There was a problem connecting to OneDrive" on OneDrive means the app is having difficulties connecting to the cloud. And the major cause of this is a poor or unstable internet connection. To clear this error, the first thing to do is to confirm your internet connection by the following two methods:
a. Ensure that the cable is properly plugged in. If it is a wireless connection, confirm that your router is up and running smoothly. You could also try rebooting your router.
b. Launch your web browser and open a couple of web pages. If your browser successfully loads the pages, that means there's no problem with your internet connection.
☛If there is something wrong with your internet, please try options 2 or 3 below to solve your internet connection problem.
☛If your internet connection is working perfectly and you're able to use the internet with every other app on your PC except OneDrive, then you should turn to options 4/5/6 directly to clear the 0x8004de40 error code.
Option 2. Change the Internet Properties
The TLS 1.0 and above is a security protocol that helps in establishing encryption channels over the computer network. Your OneDrive client may not function properly when these protocols are disabled. You can follow the steps below to enable the TLS 1.0 and above in Internet Properties.
Press Windows Key + R to open Run
Type inetcpl.cpl and click OK to open the Internet Properties window.
On the Internet Properties window, open the Advanced tab.
Under Settings, scroll down and find the following options and check their boxes:
• Use TLS 1.0
• Use TLS 1.1
• Use TLS 1.2
Click Apply and OK to save the changes. Reboot your computer and check for the occurrence of the error.
Option 3. Disable the Proxy Settings
Press Windows Key + R to open Run. Then, type inetcpl.cpl and hit Enter to continue.
Go to the Connections tab and click on LAN settings.
Here, mark the Automatically detect settings option and unmark the option Use a proxy server for your LAN respectively.
Click on Apply and then OK to implement the changes right away.
Option 4. Reset Windows Socket (Winsock)
One of the most common and effective troubleshooting solutions for network and connectivity issues on a Windows computer is resetting the Windows Socket (shortly called Winsock). Winsock may be the reason why your OneDrive cannot use the internet. If your internet connection is strong and stable but some of your apps cannot access the network, resetting the Winsock could help fix the issue.
Type cmd in the search box.
Right-click on Command Prompt option and select Run as Administrator.
In the Command Prompt, type the following command and hit Enter:
netsh winsock reset catalog
Once the command is successfully executed, close the command prompt and restart your PC.
Option 5. Reset OneDrive
When an app or program on your Windows PC starts to misbehave or function abnormally, one of the quickest fixes is to reset the app. Doing this takes the app back to the default state it was when you newly installed it on your computer. Resetting the OneDrive app could also help clear the 0x8004de40 error, and here's how to go about it.
✎Note:
☛Resetting OneDrive doesn’t affect the personal data, it just re-sync the data to OneDrive.
☛Resetting an app might delete some of the app's data, settings, and other saved preferences. This means you might have to set-up the OneDrive app from scratch i.e. re-enter your login credentials and reconfigure your preferences.
Press Windows Key + R to open Run (as in Option 1)
Enter or paste the command: %localappdata%\\Microsoft\\OneDrive\\onedrive.exe /reset into the box and hit Enter on your keyboard or tap OK. This command would reset your OneDrive app.
Paste this command: %localappdata%\\Microsoft\\OneDrive\\onedrive.exe into the Run dialog box and tap OK to quickly launch OneDrive after the reset process, and OneDrive should run smoothly without any error message.
It is recommended that you restart your computer after resetting the OneDrive app.