Troubleshooting

Microphone/Camera Turned Off
Please use the below steps to turn your microphone or camera back on. Navigate to settings Go to Privacy Navigate to ei...
Tue, 13 Dec, 2022 13:50
Sound/Audio Issues - Teams & General
If you are having problems hearing callers or meeting participants whether using internal speakers or external headphones, you can try the following to reso...
Thu, 7 Jul, 2022 9:42
Problems with Audio/Sound/Microphone dropping connection, headset not detected
This is a known issue with Dell laptops 7420/5420 Realtek audio driver updates and some Logitech headsets With the headset connected, search for the Con...
Fri, 6 Jan, 2023 12:14
Webcam/camera issues on Dell Laptops
If you're having issues with your integrated webcam on your laptop, i.e. video freezes during Teams call, Microsoft Camera App keeps restarting or camer...
Fri, 6 Jan, 2023 12:14
Webcam/camera not working on laptop, black screen
If your webcam is displaying a black screen, check the following: 1.  The slider in the centre of the lid just above the laptop screen is in t...
Fri, 6 Jan, 2023 12:14